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Walla Walla Sweets

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The Walla Walla Sweets are hiring! The Sweets are currently looking for a Ticket Sales & Services Coordinator and a Front Office Manager:

 

Ticket Sales and Service Coordinator

Job Title: Ticket Sales & Service Coordinator – Walla Walla Sweets Baseball
Department: Ticket Sales & Service
Reporting: General Manager


Job Summary
The Ticket Sales & Service Coordinator is, first and foremost, a sales position. This position is responsible for generating new ticket sales revenue for Walla Walla Sweets Baseball and Sweets-operated events at Borleske Stadium in Walla Walla, WA. The Coordinator sells entertainment and family-oriented products to new customers, is responsible for assisting the general manager with the service and fulfillment needs of existing customers, and works to connect with past customers to resolve concerns and invite them to join us again at the ballpark. This position will have the freedom to create, under the direction of the general manager, new, net-revenue-generating opportunities (in addition to Sweets games) that enhance the community experience with Sweets baseball.


Job Description
·    Sell tickets for a premier franchise within the West Coast League
·    Sales inventory includes but is not limited to, season tickets, ticket packages, boxes, and group/picnic packages sold to both corporations and the general public.
·    Aggressive sales process with existing accounts and heavy focus on generating new accounts
·    Research, prospect and establish leads for ticket sales opportunities in the Walla Walla Valley. The sales focus is on FSE (full season equivalent) products and group ticket products.
·    Contact new customer leads per day through professional and courteous communication channels, with at least half of these contacts via face-to-face or on the phone.
·    Work with general manager, team president, and marketing director to create saleable programs and features and follow through with execution of those programs.
·    Create a method of personal follow-up and follow through with ticket product buyers – high-touch, high-service foundation to ensure return customers.
·    Perform industry-proven and company-established procedures with respect to booking, execution and tracking of ticket sales leads.
·    Achieve mutually-determined new revenue generation goals with Sweets team leadership.
·    Work closely with the rest of the front office to create a ticket-sales, entertainment-focused environment.
·    Prepare weekly sales reports, activities and revenue reports on your activity.
·    Maintain current knowledge of industry-accepted standards in tickets sales best practices, and apply that knowledge to our organization.
·    Work game days and special events to entertain existing customers and prospects.
·    Work closely with other departments within the organization on ticket sales and service-related programs including game operations, community relations, public relations, corporate sales, marketing, baseball and facility operations.
·    Other duties as assigned by the general manager.


 Knowledge, Skill and Ability
·    This is a sales position – excellent communication skills (written, verbal, phone and presentation) as well as customer presence is required.
·    Preferred – at least (1) year of direct sales experience, with stronger preference on those with experience in the sports and entertainment ticket sales field.
·    A depth of knowledge in interactive and social media
·    Self-motivated team player with a proven ability to work with aggressive individual and team sales goals – even through difficult periods. We need focus, organization, and bottom-line performance
·    Ability to establish and maintain strong working relationships with clients and co-workers.
·    Solutions oriented problem solving mentality a must.
·    Must be creative, detail-oriented, possess a strong work ethic, be willing to learn and have a burning desire to succeed.
·    This position will require the right candidate to work nights, weekends and holidays as required.
 Education and Formal Training
·    Proficient in Microsoft Word, Excel and PowerPoint.
·    Previous experience with online-based CRMs is preferred.
·    Degree in business sales, marketing or related field preferred.
Other Information:
·    Start Date:   To Be Determined
·    Hours:  9:00 am -5:30 pm, Monday-Friday
·    Game days: 9 a.m. - End of Game.
·    Times are subject to change (general manager’s discretion).
Compensation: Base pay is based on experience; plus a generous commission on all sales. Bonuses apply.
To apply for this position : Please email your resume and cover letter to Katie Biagi, General Manager (katie@wallawallasweets.com)

Front Office Manager

Job Title: Front Office Manager – Walla Walla Sweets Baseball
Department: Front Office
Reporting: General Manager


Job Summary
The Front Office Manager will be responsible for overseeing all aspects of management of the Walla Walla Sweets front office location. This position will assist in all areas of the business including, retail management, ticket sales and operations, community relations, game-day assistance, as well as any other duties assigned by the General Manager or team President.


Job Description
·      Run front office desk and retail point of sale location
·      Assist ticket sales and services coordinator with management of individual and group accounts.
·      Create and manager the community appearance schedules for Sweet Lou, players, and coaches.
·      Achieve mutually-determined new revenue generation goals with Sweets team leadership.
·      Schedule and manage first onion and national anthem singers
·      Prepare weekly sales reports, activities and revenue reports on your activity.
·      Maintain a clean, tidy, and organized retail store, and front office.
·      Other duties as assigned by the general manager.


Required Knowledge/Skills/Job Qualifications:
·      Excellent communication skills (written, verbal, phone and presentation) as well as customer presence is required.
·      Preferred – at least (1) year of customer service experience.
·      Self-motivated team player with a proven ability to work without micromanagement
·      Ability to establish and maintain strong working relationships with clients and co-workers.
·      Solutions oriented problem solving mentality a must.
·      Must be creative, detail-oriented, possess a strong work ethic, be willing to learn and have a burning desire to succeed.
·      This position will require the right candidate to work weekends and holidays as required.


 Education and Formal Training
·      Proficient in Microsoft Word, Excel and PowerPoint.
·      Previous experience with online-based point of sale systems is preferred.
·      Fluent in spanish is a plus.


Other Information:
·    Start Date:   To Be Determined
·    Hours:  12:00 pm -5:30 pm, Monday-Friday
·    Game days: 12:00 pm-4:00 pm
·    Times are subject to change (general manager’s discretion).
Compensation: pay is based on experience
To apply for this position : Please email your resume and cover letter to Katie Biagi, General Manager (katie@wallawallasweets.com)

 

 
The Walla Walla Sweets is an equal opportunity employer.